Help Center
Frequently Asked Questions
Everything you need to know about our custom packaging services, process, and policies.
Ordering & Process
Start by requesting a quote through our website or contacting our sales team. Once we understand your requirements, we'll send a detailed quote. After approval and deposit, you'll submit artwork, approve a digital proof, then a physical sample â and production begins.
Our standard MOQ is 50 units for most products. Some specialty items like custom shapes, premium rigid boxes, or select finishing options may require higher MOQs. We'll always communicate this clearly in your quote.
Yes â every first-time order includes a physical sample review before full production. We produce one to three prototype samples for your approval. For orders over 500 units, sample shipping is complimentary.
Yes. Expedited production is available for most products. Depending on order complexity, we offer 7-day and 5-day expedited timelines. Rush production incurs a surcharge, which will be detailed in your quote.
Changes can be made up until artwork approval and deposit. After production begins, changes may result in additional costs and timeline delays. We strongly recommend finalizing all specifications before payment.
Pricing & Payment
Packaging pricing depends on: box style and structure, material type and thickness, dimensions (height Ă width Ă depth), quantity (higher quantities = lower per-unit cost), printing method (CMYK, spot PMS, etc.), and finishing (lamination, foil, embossing, etc.). Request a quote for an accurate price for your specific project.
We accept credit/debit cards (Visa, Mastercard, Amex), ACH bank transfer, and wire transfer. For orders over $10,000, net-30 terms may be available for established accounts. All prices are in USD.
Yes. We require a 50% deposit to initiate production. The remaining 50% is due upon production completion, before goods are shipped. For repeat orders from established clients, alternative payment arrangements may be discussed.
Custom dieline creation is free for all orders. Digital mockup and 3D rendering is included at no charge. Tooling fees may apply for specially engineered structures, embossing dies, or hot-foil stamps â these are specified in your quote and are often amortized across order quantities.
Prices are exclusive of applicable taxes. US orders shipped within California include CA sales tax. International orders are available as DDP (Delivered Duty Paid), which includes all customs duties and taxes in the quoted price.
Artwork & Design
We prefer Adobe Illustrator (.ai), PDF, or EPS vector files. Raster images (PNG, JPEG, TIFF) must be 300 DPI minimum at final print size. All fonts must be outlined or embedded. We accept packaged Illustrator files with linked assets.
Yes. Our in-house design team offers: free 3D structural mockups and dieline creation for every order, and paid graphic design services for logo creation, artwork development, and layout design. Contact us for design service pricing.
Use CMYK for full-color process printing. For exact brand colors, specify PMS (Pantone) spot colors in your file. Avoid submitting RGB files â we will convert them to CMYK, which can shift colors unexpectedly. For maximum color accuracy, always request a physical proof.
Yes. We offer PMS (Pantone) spot color matching with a Delta-E tolerance certificate. For critical brand colors, we recommend specifying your PMS codes and requesting a drawdown proof before full production.
Include 3mm (0.125 inch) bleed on all sides. Keep critical content (text, logos) at least 5mm (0.2 inch) from the cut line. Our dielines include bleed and safe zone guides â always design within the provided template.
Production & Quality
Digital proof: 2 business days after deposit and artwork approval. Physical sample: 7â10 business days after digital proof approval. Full production: 10â14 business days after sample approval. Transit time is additional (5â12 days depending on destination).
Our facilities are ISO 9001:2015 certified for quality management. We are FSC-certified for responsible sourcing. Our printing partners hold SGP (Sustainable Green Printing) certification. All production runs include a 3-point quality inspection before shipment.
Yes. We offer: FSC-certified paperboard, 100% recycled content substrates, soy-based inks, water-based coatings (fully recyclable), and compostable film options. Ask for our sustainable packaging line when requesting a quote.
Depending on quantity and quality requirements: offset lithography for high volumes (2,000+ units), digital printing for low quantities or variable data, flexographic printing for flexible packaging and mylar bags, and screen printing for specialty finishes.
Lamination (matte, gloss, soft-touch), hot foil stamping (gold, silver, rose gold, holographic), embossing and debossing, spot UV, aqueous coating, varnish (matte/gloss), edge painting, and ribbon pulls. Specialty options available on request.
Shipping & Delivery
Yes. We ship to 40+ countries via DDP (Delivered Duty Paid), which includes customs duties and taxes in the final price. We also offer EXW (Ex Works) and FOB pricing for clients who prefer to manage their own freight.
Your boxes are packed in standard export-grade cartons, palletized where appropriate, and strapped for transit. Fragile or specialty orders are packed with foam or airbag protection. A packing list and COA (Certificate of Analysis) is included with every shipment.
Inspect all shipments upon arrival. Report any damage with photo documentation within 48 hours of receipt. We will investigate with the carrier and, where the damage is due to our packaging or transit, replace affected units at no charge.
Yes. We regularly ship to Amazon fulfillment centers (following SIOC and FBA compliance requirements), 3PL warehouses, and retail distribution centers. Provide the destination address and any compliance requirements in your order.
Yes. Once your order ships, we'll provide a tracking number. For sea freight shipments, we provide a bill of lading and estimated arrival date. Our team monitors all shipments and proactively communicates any delays.
Returns & Guarantees
Due to the custom nature of our products, returns are not accepted for change-of-mind or specification changes after sample approval. If your order deviates from the approved sample due to our production error, we will reprint or refund in full â no questions asked.
If you receive defective goods that do not match your approved physical sample, contact us within 7 days of receipt with photographs. We will reproduce the affected portion or issue a pro-rata credit. We stand behind our quality unconditionally.
Orders can be cancelled before artwork approval with full refund of deposit. Once production has begun, the deposit is non-refundable. Cancellations after production is 50%+ complete may require payment of additional production costs incurred.
Yes. We guarantee that every order matches the approved physical sample within industry-standard color tolerances (ÎE < 2 for most colors). Structural integrity is guaranteed for 12 months under normal storage conditions.
How do I place an order?
Start by requesting a quote through our website or contacting our sales team. Once we understand your requirements, we'll send a detailed quote. After approval and deposit, you'll submit artwork, approve a digital proof, then a physical sample â and production begins.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 50 units for most products. Some specialty items like custom shapes, premium rigid boxes, or select finishing options may require higher MOQs. We'll always communicate this clearly in your quote.
Can I order a sample before committing to a full production run?
Yes â every first-time order includes a physical sample review before full production. We produce one to three prototype samples for your approval. For orders over 500 units, sample shipping is complimentary.
Do you offer rush or expedited production?
Yes. Expedited production is available for most products. Depending on order complexity, we offer 7-day and 5-day expedited timelines. Rush production incurs a surcharge, which will be detailed in your quote.
Can I make changes to my order after it's placed?
Changes can be made up until artwork approval and deposit. After production begins, changes may result in additional costs and timeline delays. We strongly recommend finalizing all specifications before payment.
How is packaging priced?
Packaging pricing depends on: box style and structure, material type and thickness, dimensions (height Ă width Ă depth), quantity (higher quantities = lower per-unit cost), printing method (CMYK, spot PMS, etc.), and finishing (lamination, foil, embossing, etc.). Request a quote for an accurate price for your specific project.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), ACH bank transfer, and wire transfer. For orders over $10,000, net-30 terms may be available for established accounts. All prices are in USD.
Do you require a deposit?
Yes. We require a 50% deposit to initiate production. The remaining 50% is due upon production completion, before goods are shipped. For repeat orders from established clients, alternative payment arrangements may be discussed.
Are there any setup or tooling fees?
Custom dieline creation is free for all orders. Digital mockup and 3D rendering is included at no charge. Tooling fees may apply for specially engineered structures, embossing dies, or hot-foil stamps â these are specified in your quote and are often amortized across order quantities.
Do your prices include taxes and duties?
Prices are exclusive of applicable taxes. US orders shipped within California include CA sales tax. International orders are available as DDP (Delivered Duty Paid), which includes all customs duties and taxes in the quoted price.
What file formats do you accept?
We prefer Adobe Illustrator (.ai), PDF, or EPS vector files. Raster images (PNG, JPEG, TIFF) must be 300 DPI minimum at final print size. All fonts must be outlined or embedded. We accept packaged Illustrator files with linked assets.
Do you offer design services?
Yes. Our in-house design team offers: free 3D structural mockups and dieline creation for every order, and paid graphic design services for logo creation, artwork development, and layout design. Contact us for design service pricing.
What color modes should I use?
Use CMYK for full-color process printing. For exact brand colors, specify PMS (Pantone) spot colors in your file. Avoid submitting RGB files â we will convert them to CMYK, which can shift colors unexpectedly. For maximum color accuracy, always request a physical proof.
Can you match my exact brand colors?
Yes. We offer PMS (Pantone) spot color matching with a Delta-E tolerance certificate. For critical brand colors, we recommend specifying your PMS codes and requesting a drawdown proof before full production.
What bleed and safe zone should I include?
Include 3mm (0.125 inch) bleed on all sides. Keep critical content (text, logos) at least 5mm (0.2 inch) from the cut line. Our dielines include bleed and safe zone guides â always design within the provided template.
What is your standard production timeline?
Digital proof: 2 business days after deposit and artwork approval. Physical sample: 7â10 business days after digital proof approval. Full production: 10â14 business days after sample approval. Transit time is additional (5â12 days depending on destination).
What quality certifications do you have?
Our facilities are ISO 9001:2015 certified for quality management. We are FSC-certified for responsible sourcing. Our printing partners hold SGP (Sustainable Green Printing) certification. All production runs include a 3-point quality inspection before shipment.
Do you offer eco-friendly or sustainable packaging options?
Yes. We offer: FSC-certified paperboard, 100% recycled content substrates, soy-based inks, water-based coatings (fully recyclable), and compostable film options. Ask for our sustainable packaging line when requesting a quote.
What printing methods do you use?
Depending on quantity and quality requirements: offset lithography for high volumes (2,000+ units), digital printing for low quantities or variable data, flexographic printing for flexible packaging and mylar bags, and screen printing for specialty finishes.
What finishing options are available?
Lamination (matte, gloss, soft-touch), hot foil stamping (gold, silver, rose gold, holographic), embossing and debossing, spot UV, aqueous coating, varnish (matte/gloss), edge painting, and ribbon pulls. Specialty options available on request.
Do you ship internationally?
Yes. We ship to 40+ countries via DDP (Delivered Duty Paid), which includes customs duties and taxes in the final price. We also offer EXW (Ex Works) and FOB pricing for clients who prefer to manage their own freight.
How is my order packaged for shipment?
Your boxes are packed in standard export-grade cartons, palletized where appropriate, and strapped for transit. Fragile or specialty orders are packed with foam or airbag protection. A packing list and COA (Certificate of Analysis) is included with every shipment.
What if my order arrives damaged?
Inspect all shipments upon arrival. Report any damage with photo documentation within 48 hours of receipt. We will investigate with the carrier and, where the damage is due to our packaging or transit, replace affected units at no charge.
Can you ship directly to Amazon FBA or 3PL warehouses?
Yes. We regularly ship to Amazon fulfillment centers (following SIOC and FBA compliance requirements), 3PL warehouses, and retail distribution centers. Provide the destination address and any compliance requirements in your order.
Can I track my shipment?
Yes. Once your order ships, we'll provide a tracking number. For sea freight shipments, we provide a bill of lading and estimated arrival date. Our team monitors all shipments and proactively communicates any delays.
What is your return policy?
Due to the custom nature of our products, returns are not accepted for change-of-mind or specification changes after sample approval. If your order deviates from the approved sample due to our production error, we will reprint or refund in full â no questions asked.
What if there's a print defect in my order?
If you receive defective goods that do not match your approved physical sample, contact us within 7 days of receipt with photographs. We will reproduce the affected portion or issue a pro-rata credit. We stand behind our quality unconditionally.
Can I cancel my order?
Orders can be cancelled before artwork approval with full refund of deposit. Once production has begun, the deposit is non-refundable. Cancellations after production is 50%+ complete may require payment of additional production costs incurred.
Do you offer a quality guarantee?
Yes. We guarantee that every order matches the approved physical sample within industry-standard color tolerances (ÎE < 2 for most colors). Structural integrity is guaranteed for 12 months under normal storage conditions.
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